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Data Residency for ServiceNow


Securely store ServiceNow data in 80+ countries, including different records in different countries. Leverage all the benefits of ServiceNow while still maintaining compliance with regulatory and internal policies.

ServiceNow SaaS allows for data residency only in 12 countries and requires all data for any instance to reside only in it

CategoryServiceNowServiceNow + InCountry
Countries for
data storage
12 countries80+ countries
data storage
No, all data for a ServiceNow
instance must be
stored in a single
ServiceNow region
Yes, a single
instance can
store data in any
of 80+ countries
Country of origin
only viewing
NoYes, can be configured to
only show data when viewed
in its country of origin

The InCountry Difference

InCountry Data Residency for ServiceNow


  • Integrates with ServiceNow’s to deliver a seamless data residency experience and compliance
  • Optional full encryption using NIST standard SHA-256 and AES-256 encryption
  • Compliant with local regulatory frameworks
  • Compliant with internal data residency policies
  • Ability to either store all data in specific country or multiple countries based on data requirements
  • Minimum code changes required for ease of deployment


  • Reduce compliance risk
  • Enhance value from ServiceNow’s solutions

How it Works


Identify regulated data to store into InCountry data stores.


InCountry traps all regulated data and replaces existing data with redacted data


Redacted data can still be searched in ServiceNow


All regulated data can be stored in a specific country, or logic can be applied to use an existing data such as “Country” to direct storage to multiple countries.