IBM Consulting
InCountry logo

Success story: IBM CONSULTING

Together with InCountry, IBM Consulting implemented and delivered the ready-to-use data residency service for Salesforce in China for a Fortune 500 company

InCountry China deployment requirements

  • Compliant with local regulatory standards (Cybersecurity Law, etc.)
  • Secured gateway for data transmission
  • Facilitates local data storage & processing (e.g. AliCloud)
  • Configurable & Scalable for changing regulatory requirements
  • Compatible with existing client technical landscape and architecture requirements
  • Ability to centralize Salesforce Adverse Events data for reporting to the authorities
  • Storage & processing of PII & Sensitive Information cannot leave China
  • Limited number of data processors/users may access regulated data
  • Users in China must be able to access case and customer profiles with regulated data in a single Salesforce org hosted outside of China
  • Data visualization for key users in compliance with laws

Key points for Global Luxury Retailer


  • State of the Art UI and Automation
  • Comprehensive Customer 360 View
  • Data Analytics & Visualization


  • Secured & with choice of compliant Data Models
  • Compatible with Local Cloud Hosting
  • Highly Configurable & Scalable


Integrate Salesforce package
Integrate Salesforce package
Testing & Validation
Testing & Validation
Go-Live with no impact on users
Go-Live with no impact on users
Loeby Chan
For our client use case InCountry data residency for Salesforce was the perfect solution, because it met all the data protection laws in China and enabled our client to run their operations in China seamlessly on a single Salesforce instance.
Loeby Chan, Head of Salesforce Consulting, IBM Consulting

Case Study: High Level Architecture Diagram

Case Study: High Level Architecture Diagram

Key Success Factors

Project Outcomes

business operation processes

Well-defined new business operation processes

Seamless integration with existing systems

Seamless integration with existing systems

High Client Satisfaction

High Client Satisfaction

Salesforce solution

Fully optimized and compliant Salesforce solution