Success story: IBM CONSULTING
Together with InCountry, IBM Consulting implemented and delivered the ready-to-use data residency service for Salesforce in China for a Fortune 500 company
InCountry China deployment requirements
- Compliant with local regulatory standards (Cybersecurity Law, etc.)
- Secured gateway for data transmission
- Facilitates local data storage & processing (e.g. AliCloud)
- Configurable & Scalable for changing regulatory requirements
- Compatible with existing client technical landscape and architecture requirements
- Ability to centralize Salesforce Adverse Events data for reporting to the authorities
- Storage & processing of PII & Sensitive Information cannot leave China
- Limited number of data processors/users may access regulated data
- Users in China must be able to access case and customer profiles with regulated data in a single Salesforce org hosted outside of China
- Data visualization for key users in compliance with laws
Key points for Global Luxury Retailer
Salesforce
- State of the Art UI and Automation
- Comprehensive Customer 360 View
- Data Analytics & Visualization
InCountry
- Secured & with choice of compliant Data Models
- Compatible with Local Cloud Hosting
- Highly Configurable & Scalable
3 SIMPLE STEPS
For our client use case InCountry data residency for Salesforce was the perfect solution, because it met all the data protection laws in China and enabled our client to run their operations in China seamlessly on a single Salesforce instance.
Case Study: High Level Architecture Diagram
Key Success Factors
Salesforce Domain Expertise
Project Governance
Agile, Iterative Development
Engagement through all Levels
Cross Geo & Org Collaboration
Project Outcomes
Well-defined new business operation processes
Seamless integration with existing systems
High Client Satisfaction
