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InCountry logo integration


InCountry Data Residency for Twilio enables the secure storage, distribution, and localization of chat data from Twilio in 90+ countries, including a flexible storage selection according to the country of origin. Get the most out of Twilio’s chatting capabilities,, while still maintaining compliance with data governance regulations and requirements.

Leave your stack behind

Distribute and localize your Twilio application in countries like Russia, China, Switzerland, Indonesia, Saudi Arabia, Australia and plenty more


Twilio allows for data residency in only 1 country and requires all data for any instance to reside only in it


  • Category
  • Twilio
  • Twilio + InCountry
  • Countries for data storage
  • 1 country
  • Multi-country data storage
  • No, all data for a Twilio instance must be stored in a single Twilio region
  • Country of origin only viewing
  • No
  • 90+ countries
  • Yes, a single Twilio instance can store data in any of 90+ countries
  • Yes, can be configured to only show data when viewed in its country of origin

InCountry Data Residency for Twilio


  • Integrates with Twilio to deliver a frictionless chat experience while maintaining compliance
  • Full encryption of chat transcript with the AES-256 algorithm
  • Compliant with local data regulations and security requirements
  • Ability to either store all data in a specific country or multiple countries based on data requirements
  • Minimum code changes required for ease of deployment


  • Eliminate data governance risks
  • Get more value from Twilio’s chat solutions
  • Run compliance-aware business in any country

How it Works

Identify regulated chat data to store into InCountry data stores
InCountry traps all regulated chat transcripts and replaces existing chat logs with redacted data
Redacted data can still be searched in Twilio
All chat transcripts can be stored in a specific country, or use the country-originating approach to distribute and localize chat transcripts in 90+ countries